Table Of Contents
10 Lessons From Bringing LLMs Into Real Businesses
When ChatGPT was first launched we were nearly 2 years into automating Booking.com's customer service with old-school NLP solutions. Within 2 weeks we had hacked together a version with ChatGPT that already outperformed our 2 years of work. That was depressing and inspiring at the same time - and the first of many projects in which we have integrated LLM capabilities into business functions.
The PDF
We have distilled our learnings from these projects into a 20-page PDF for you:
“10 Biggest Learnings From Implementing LLMs”.
What to expect
This document captures the most important insights we've learned from real-world projects. Each lesson reflects not theory, but practice: what works, what doesn't, and how to avoid the costly pitfalls that derail so many AI initiatives.
We hope you find it useful.
