We introduced a modern Google Cloud managed Postgres database that could - easily handle current workloads - scale to handle future workloads It is available via API, which allows various parts of the business to interact with it, ensuring proper permission handling and a single source of truth throughout the business.
We introduced a lightning fast free-text search powered by ElasticSearch and ChatGPT. It allows agents to look for things like “family friendly resorts in the Maldives” and get every relevant piece of information available in the business - including a list of the resorts, the key contacts at the resorts, customer and staff reviews, write-ups from colleagues that have visited, past itineraries and even relevant sections of the company-wide chat history
We released a mobile application within 4 weeks of project launch which allowed agents to access this wealth of information in structured or unstructured search. New features have been released on a daily basis since launch. The same codebase powers a web-app so that features are immediately available for desktop use as well.
We incorporated various external data sources to give agents an even more complete picture of what is available throughout the world to incorporate into their clients’ luxury holidays.
